Studio Policies

Cancellation Policy

Our time is reserved for you. If you must cancel or reschedule, please be sure to do so at least 24 hours in advance. Notifications received within 24-hours of appointments are considered last-minute, and as such, are charged 50% of the original service price. In addition, if your arrival is so late that your appointment needs to be rescheduled, you will be charged 25% of the original service price. No-shows will be charged 100% of the original service price.

Payment

We accept cash, personal checks, and the following credit cards: American Express, Discover, Master Card and Visa.

Appointments

Appointments must be secured with a credit card at the time of reservation. All appointments receive e-mail confirmations 48 hours in advance. If you have not received an email, please call in to the studio to confirm your appointment.

Gratuities

Tips are customary for good service and always left to the discretion of our clients. While we gladly accept credit/debit cards, cash tips are greatly appreciated.

Blow Dry Policy

All color services include a complimentary finishing blow-dry to your natural texture. A full professional blow-dry can be added to your color service for an additional $30 and up. Flat iron work or curling iron work can be added to any blow-dry service for an additional $25. Please inform us if you’d like to add any of these services to ensure your appointment is booked accordingly.

Privacy Policy

Robert James Color is committed to your right to privacy and protecting your personal information. We do not provide personal information to third party organizations for their sale or use.

Single Process Policy

Please note: a single process service does not include an additional glaze. If you wish to add-on a glaze to your single process, please let us know and it will be applied for an additional fee of $25.

Gift Card Policy

Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card.  Service prices are subject to change.  Service and/or retail packages may not be substituted.  Robert James Color is not responsible for lost or stolen cards.  Gift cards are valid for 12 months after issue date.